Frequently Asked Questions
What counts as "downtime"?
Any time a screen isn't displaying the correct content. This includes black screens, frozen content, wrong content, connectivity issues, and hardware failures.
Where do the uptime statistics come from?
Industry data from digital signage monitoring platforms. DIY systems without proactive monitoring average 95-97% uptime. Managed services with 24/7 monitoring achieve 99.5%+ uptime.
How does managed service prevent downtime?
Proactive monitoring detects issues before they cause outages (94% of problems caught early), automatic content failover, remote troubleshooting, and same-day hardware replacement for critical failures.
What's included in a managed service?
Typically: 24/7 remote monitoring, automatic alerts, content backup/failover, remote troubleshooting, hardware replacement SLA, and dedicated support.
Is managed service worth the premium?
This calculator shows you the math. For most businesses with 5+ screens, the downtime cost savings exceed the managed service fee.